My connection is unstable/keeps cutting out. How can I fix this?

There are two main issues that cause instability in a wireless connection:

1.) Too many wireless networks, and the device is "rolling" between networks.

2.) Interference

3.) Lack of connection strength


Most likely you have connected to more than one nearby network and your device keeps switching between the network options, therefore booting you off. In this case, you need to "forget" the network on your device to stop this behavior. For more information on how to do this, visit our device specific pages within our knowledge base on how to forget a network.

Interference is usually caused when yourself or a neighbor turns on a cordless house phone, microwave, or other device that operates in the same frequency of the Wi-Fi network and temporarily overpowers the network. If this sounds like your issue, please submit a support ticket and we will assist you. In the mean time, some interference trouble shooting tips may be to make sure your computer is not within 3-6 feet of another Wi-Fi enabled device or to try accessing the network in other areas of your apartment.

If it doesn't sound like interference is the issue you are facing, or your signal strength is strong, we suggest you check out our post on lack of signal strength.

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